Licence Elite Alliance Music

Hello
I have problems with a license. Got a claim on a Youtube video. We got the music with our Envato Elements subscription. We have the license. They rejected our claim. Why ?

It’s for: “MusicalSmile” from “Elite Alliance Music”

I sent a message directly to https://elitealliance.net but didn’t hear back.

I read here sometimes their music doesn’t have the same name that on Envato.

Any suggestions ? New to this… Am I on the right forum ?

Thank you

Hello,

The license should indeed let you clear the copyright claim. Others have had issues with Elite Alliance Music as well. I’m pinging the author @MusicalSmile so that they can help you get it sorted.

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Thank you very much. Very kind.

@MusicalSmile any chance you can look into this please ? thank you.