I have problems with a license. Got a claim on a Youtube video. We got the music with our Envato Elements subscription. We have the license. They rejected our claim. Why ?
It’s for: “MusicalSmile” from “Elite Alliance Music”
I sent a message directly to https://elitealliance.net but didn’t hear back.
I read here sometimes their music doesn’t have the same name that on Envato.
Any suggestions ? New to this… Am I on the right forum ?