How much do you engage your customers after they make a purchase?
I bet you don’t at all, we don’t do it too.
Guess it would be quite important, right? Refunds-wise and similar things.
Like a good “Quick start tutorial” that would engage the customer to start using an item would be awesome? We can learn a lot from game dev guys (how to build successful game titles e.g. relates to this as well). Cheers!
p.s. this is much more than the average “documentation” thingy.