Hi Everyone, I know this topic has been discussed before but I feel that Envato needs to do more to protect its members from authors who remove items from the marketplace.
I purchased a Wordpress theme in 2018 and now the theme breaks if I update to WP 5.6. I recovered my site by reverting back to 5.5. https://themeforest.net/item/reda-hotel-restaurant-wordpress-theme/20017567
I read Envato help article and some moderator messages stating that this is the norm. Why has my item been removed? – Envato Market Help Center
I understand that authors may remove items for so many reasons and that we agreed to Envato’s terms. But I feel that Envato should do more to help it’s members.
Many of us who purchase a theme spend several hours getting our website online. This is time and money that is wasted each time an author removes an item. The author in turn gets paid and there is no penalty for them taking off an item from the markeplace.
I feel that Envato could do one of the following to help its members. None of these ideas require a refund!
- Before purchasing a template, I always check an authors portfolio to check their ratings on past templates. It gives me an idea if they are going to provide me with support and the reviews also help to identify the quality of the themes.
Currently, Envato does not display the authors removed items in their portfolio page. I feel they should so we the members can identify if the author is constantly removing items. This is the least that Envato can do to protect the members since we cannot leave a review on removed items.
I am not sure if authors have to commit to support their items for a period of time? If they don’t? I recommend that they should for a minimum period of 3 years.
Lastly, most tech companies (Google, Microsoft) share with their users when they are going to stop support. I suggest that all authors should send out an alert 3 months prior if they are going to stop updating the theme and or remove them from the marketplace.
At the minimum, we should get a notice that the item has been removed.
I hope this message makes it to the right department and thank you for reading my post.