Hi
yesterday there was an issue with clients not been able to make a purchase, it was reported trough twitter. Envato team all together needed 4 to 6 hours to solve it. In that time the only channel as far as i know for reporting this was Twitter
I do not know what incidents are reported here http://status.envato.com/ but i do not see it.
The point is we need a bit better reports on that, specially if it may impact sales. When it came up sales went up right away. I do not know how many of similar short term incidents that are not reported happen but we need a better system which would inform us also about the start time and solved time etc.
Nobody ever bothers to jump in in any chats about sales, sale trends, stats etc. at least this is how we could incorporate some additional stats.
Maybe i am wrong but i do believe envato has at least moral obligation to report to us authors as there providers of products, whats happening with markets in a more detailed and time accurate fashion.
Cheers