Invalid purchase code

Recently I bought and html template and I am on the installation process. I need to enter the purchase code there but when I enter it it shows that it is invalid. When I got back to Envato I saw that my account is locked. I contacted the support before 3 days but there is not an answer yet. What should I do? I contacted the author as well but they said that this problem can be solved by Envato.

For weekend reply can be delay. Please keep patience envato support team will reply you as quickly they can. Thanks

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