My purchase code is invalid

Hi, i had purchased a code in codecanyon. When i try to activate, it says invalid purchase code. I tried to send a ticket to solve the problem but without a correct purchase code I cannot communicate with the author. seems to be the only way to get in touch with them. how can i solve? (the code has never been installed in any domain before) thank you

1 Like

Hi EllowSrl,

Please confirm: have you purchased a license for the item and downloaded it from Codecanyon… or downloaded it from Envato Elements?

Hi @EllowSrl ,

You can tell this issue directly to the Item author by posting comments going through the Item Comments page. Item author will assist you.