Invalid lisence for purchased item

hoanganh1809 · December 12, 2018, 2:21pm

Hello, i purchased theme but now the code is invalid, what should i do, the theme is Jnews
thanks

unlockdesign · December 12, 2018, 2:22pm

Hi,

Thanks for asking your question at Envato forum.

This is your item support:

How to contact any Item Author from Here

If they ask about purchase key then collect from Here

Still have any question open a Envato help ticket from Here

Thanks

mgscoder · December 12, 2018, 2:22pm

Hi how you came to know that code is invalid?

hoanganh1809 · December 12, 2018, 2:24pm

Hello friend, i input the key to the site but they show me that code is invalid

mgscoder · December 12, 2018, 2:25pm

Please check the theme documentation hopefully you will get necessary support in documentation. If you have still problem with the theme then The best way to get the support is Contact your purchased Theme Author.

Don’t worry just contact Author. Author will be very happy to assist you.

hoanganh1809 · December 12, 2018, 2:28pm

Thanks alot, im contacting the author. hope they solve this problem

mgscoder · December 12, 2018, 2:30pm

Absolutly because your purchased theme author 100% responsibile to support you. Thanks