If you’ve submitted a support request recently, you may have noticed that we’ve changed up the request forms on the Author Help Center. The new forms have been designed to make it easier for you to ask us questions, while ensuring we get the information we need to help you in the best, and fastest way possible.
We’ve removed those annoying nested options and set up new request categories so that it’s easier for you to let us know what your question is about. We’ve also included some conditional fields that only appear when you select certain options. These changes help to ensure that your request gets to the right team and we can get started on it ASAP.
We designed this with you in mind, so if you have any suggestions on how we could make this better, please let us know!