Install FEES?

What is this?

I purchased a theme just over a year ago… and never got it to function properly. They game me a full Credit! (Ohhhh the wasted hours leading to depression) So I used the credit to buy a new theme and a slider. The confirmation email says I owe Install fees!!! Really?

The install fees total more than the credit!



While I totally understand why you are upset, for issues that are specific to your account/payments/purchases, I’d reccommend contacting Envato Help&Support team, opening a help ticket on this page: (and use the select box at the bottom of the page, where it says “Submit your request”) The support team has access to your account/purchases and can help with more detailed feedback & support.

I hope it helps a bit :slight_smile:

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I shall follow your advise. I tried to find the proper contact point but, as with so many companies online, they don’t make it easy.

I’m guessing, you’re referring to Installing service. Studio service fee is different than theme fee. You don’t need to purchase the service if you can install it by yourself.