Hey guys, I’d like to share my experience with a buyer and get your feedback upon this case. We all do face such buyers time to time I’m sure of it and I got used to it but this case needs attention of Envato management I believe.
The buyer’s support has expired yet requested customization on one of my item which I clearly declared that I’ve no such support policy. So I got 1 star bcoz of I kindly declined this request. I’ve informed Envato about it and asked for removal of rate. Guess what I got an answer from Envato staff ! ** “I should be respect every review of buyers” ** Well this part is really important bcoz each 1 star rating affects item’s and overall account’s reputation as we all know.
1- Is this fair if an author no promised customization service yet deserve a 1 star?
2- Why buyers are able to review an item even if support service has expired?
3- Does Envato care about it?
Appreciate your feedback!