We received negative ratings from two buyers for refusing support after support period expired.
Actually the second buyer rated 5 stars for the item before asking for support knowing that the support period has expired.
Now after we told to purchase a support extension for immediate help, he edited the rating for the item to 1 star. This seems really some kind of black mailing.
I already opened support ticket for envato but I am looking for staff to answer, It is really doesn’t make sense allowing buyers to rate after support period.
It seems support extension is just a trap for authors instead of making some money on support.
** Authors are compelled to support even after the support expired**