I'm complaining about Themeforest. My account is not getting locked

Envato Customers Purchases and Subscriptions
1

Hello, I bought a lot of themes in my themeforest account, I log in to my account and It looks like you’re currently locked out of your account. You’ll need to contact our support team to unlock it.
I am getting a message.

I purchased a theme within 2 weeks. I made the payment, Envanto withdrew the payment, then refunded the payment to the account, then put a lock on my account. The customer created an account, his account was directly locked to get the theme. What should I understand from here?

I need to have access to the themes I bought in my account because I paid them all and I need to access my licenses.

I need help best regards

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2

You need to speak to Envato Market Help and Support

2 Likes
3

Unfortunately, I opened a 4th ticket and I’m very uncomfortable with this situation.

So, if it is a very urgent situation, we will be stuck in the middle, sir.

4

Unfortunately opening multiple tickets actually slows the process. I’m sure support will answer ASAP as they re the only people who can advise on this.

1 Like
5

Thank you so much sir, I wait for solve this problem