I was refunded by mistake

Envato Customers Purchases and Subscriptions
1

Hi I want to contact envato accounting team.
I was refunded by mistake.

I bought a product a month ago but just got refunded the same amount.
Help please.

2

Hi @MedouneSGB,

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

1 Like
3

@envato @envato_help Same for me after I opened a ticket and waited for a week I received this,
Regrettably, after further review, we’re using our discretion and will not be re-enabling your account. Lost all my previous purchases and sold items all my balance and licenses gone.
Tt

4

Unfortunately you will not get an answer to this in the forums. You need to go back to the email which support sent you.

1 Like