I was refunded by mistake

Hi I want to contact envato accounting team.
I was refunded by mistake.

I bought a product a month ago but just got refunded the same amount.
Help please.

Hi @MedouneSGB,

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.


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@envato @envato_help Same for me after I opened a ticket and waited for a week I received this,
Regrettably, after further review, we’re using our discretion and will not be re-enabling your account. Lost all my previous purchases and sold items all my balance and licenses gone.

Unfortunately you will not get an answer to this in the forums. You need to go back to the email which support sent you.

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