Refund too low

Hi there,
after hours of searching, the forum is the only one I found to ask my question. I received a refund, but it was not enough. I bought a plugin that didn’t work. How do I reach Envato?
Regards Gisela

How much was missing?

You’d need to ask support

Envato Market Help and Support

Hi charlie,
Thank you for the info. Precisely because I can’t find anything where I can write to support, I registered here. You can’t reply to emails about refunds. Exactly that is my problem! Despite hours of searching, I can’t find the area where I can contact Envato Support. Where’s the area? It’s very well hidden.
Regards Gisela

In the link above is “start here” which opens a ticket

Thanks for the link, it works now.