I requested a refund for a product but was not answered. What kind of path should I follow?
It would depend on when you requested it, and for what reason, but assuming the author is not responding after a sensible period of time then you can talk to envato. Envato Market Help and Support
I’ve forwarded it to Envato, but no return for days.
When did you originally request a refund? (Weekends tend not to count in this process)
Was that via themeforest.net/refund_requests/new
I got email from one Customer yesterday - no name, no item info, just random email from nowhere like: " i dont know how to use this. plese cancel my oder."
So I sended him links to refund request - we all know the reason like " I don’t know how to use this" is not the reason for the refund but I will accept this request if request will be submitted sometimes people don’t read descriptions and are pretty surprised by the fact they should know at least basics of photoshop or illustrator to use this items hehehe
I saw this topic so I shared with you guys hehe
Hey @sarp159 - Your dispute will be reviewed by the Help Team as soon as possible. They’re still recovering from the holidays, so they’re a bit backed up right now. It might take a few more days.
It has nothing to do with it.
There is a sdk problem. The developer doesn’t even help with the comments. Not just me, a lot of people are experiencing the same error.
Support will reply ASAP - unfortunately no one here has visibility on the request but please avoid opening duplicate tickets in the meantime as that will not accelerate the matter
Hey @sarp159 i think you download that author file in that case you don’t deserve refund it is depending on author now!
@baileyherbert thank you. I’ll wait.
@unlockdesign It’s not a visual element. Android application.