I want a refund of my license, I am not satisfied with the results of this theme and I was expecting that I could modified it using the wpbakery or codeless tool. I wasn’t expecting to change the code to modify the style of the page. Overall the page is too slow to navigate between links and trying to modify it.
I would like to recommend you please contact the theme author to get their help about your concerrn. Theme author will assist you.
If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the request form.
Here is all the information about refunds: Envato Market Refund Rules
I already contacted with the theme author and they said that I have to contact themeforest in order to ask for a refund.