I buy this theme yesterday and envato charge twice the price (I see the statements of my creditcard/bank) yes twice 2x$19! $38 total, but the worst thing is that I can’t download the theme! yes! there’s no theme for download in the download section! Seriously something happens with paypal and envato; I write a ticket envato support since yesterday wit NO response, anybody can help me? I need download this theme! today.
I write to support yesterday and no response at all!
Okay then no worry about it wait for their reply they will give you reply to maintain with their ticket queue.
I hope they will reply to you soon keep patience until that.
Patience? almost 15 hours and not a single response!
Seriously I already pay for a theme and there’s now way to download it, is the 1st time that this happens to me.
I really need download that theme to work right now!
help!!!
No no need to buy again.
I told you no worry about that. Also Envato have no live support wait for 48 to 72 Hour they can took time cause its a biggest marketplace hundred or thousand people are opening ticket every day they will reply one by one
what a nightmare!!! my boss is over me waiting…
I need the theme right now!!! I wait over 15 hours for a response.
I don’t have problems to buy it again and request a refund of the 1st purchase.
please understand that I can’t wait more time!!! 48 to 72 hours is insane!
I repeat, some bug… between paypal and your system but there’s no way to download the theme.
A moderator as a volunteer at forum we can guide you where you will get solution but we can’t solved out everything. specially official issue! Its Envato Customer/Support Team Issue it is their responsibility.Only can help you out from your issue.
I think that is possible if you are right in your position then Envato Support Team Must Help You.
When they reply to you share details with them i Hope they will take care about that