Theme purchase refund

Portal19 · June 30, 2020, 5:47pm

Hi,

I bought a theme unintentionally. And I want a refund.

Then, who spoke by email:

Since I didn’t even download the theme:

And now, what I do?

mgscoder · June 30, 2020, 5:06pm

Hi

Open the refund request page there you will see the status od the download. Can you see Download the file as Yes or No?

If you didn’t download the theme then You can request a refund here
Here is all the information about refunds:
Envato Market Refund Rules

Thanks

Portal19 · June 30, 2020, 5:17pm

How do I see the download status?

Portal19 · June 30, 2020, 6:01pm

As well I did not download any theme after purchase

mgscoder · June 30, 2020, 6:22pm

Hi

In your last post screenshot I can see:
Has the Item been downloaded?
No

So, you can raised a dispute (in your screenshot at top left has option). you can raised a dispute and envato team will review and will give a solution. raised a disput can take time, in that case please keep patience.

Thanks

Portal19 · June 30, 2020, 6:23pm

How long for an answer?

mgscoder · June 30, 2020, 6:25pm

what you mean!

Portal19 · June 30, 2020, 6:28pm

To answer the request.

mgscoder · June 30, 2020, 6:29pm

they will investigate as quickly they can and if you are eligable to refund then give you refund.

Portal19 · June 30, 2020, 6:30pm

Why does my card cost 37 dollars and the sum of the purchase of: 23 + 12 = 35?

https://themeforest.net/item/aeromag-news-magazine-responsive-blogger-template/15970231# and https://themeforest.net/item/brook-creative-agency-business-html-template/24226512

mgscoder · June 30, 2020, 6:31pm

35 + 2 (handling fee) = 37

Portal19 · June 30, 2020, 6:32pm

And those 2 dollars how do I recover?

mgscoder · June 30, 2020, 6:35pm

you have purchased 2 items and requested refund for 1. $2 handling fee for any small amount purchase.

If you have any more query regarding payment please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

Portal19 · June 30, 2020, 6:37pm

I want a refund of both.

mgscoder · June 30, 2020, 6:40pm

if your both refund approved then you will get full payment back. payment related query you can ask directly to the envato support, link given above.

Portal19 · June 30, 2020, 6:54pm

I didn’t understand why they said that they had downloaded the themes.

mgscoder · June 30, 2020, 7:00pm

your purchased theme author has decline the refund and they mentioned that you have downloaded the theme.
Now if you raised the refund envato support team will investigate it and wil take step as necessary as I mentioned in my earlier reply.

Enabled · June 30, 2020, 9:47pm

If you haven’t downloaded the Themes, Envato will provide a refund if you’ve raised a dispute. Be sure you don’t download them in the meantime, and you can also get in touch with Envato Market Help and Support to report this situation. If you haven’t downloaded the items, you must be refunded. Cheers!

Portal19 · June 30, 2020, 11:52pm

I Wait…:.

Up to 2 dollars in handling?

Portal19 · July 3, 2020, 9:47am

They refunded 12 dollars on 02/07/2020. When does it fall on the card?