Theme purchase refund

Envato Customers Purchases and Subscriptions
1

Hi,

I bought a theme unintentionally. And I want a refund.

Then, who spoke by email:

1
11366×768 150 KB

Since I didn’t even download the theme:

2
21366×768 99.1 KB

And now, what I do?

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2

Hi

Open the refund request page there you will see the status od the download. Can you see Download the file as Yes or No?

If you didn’t download the theme then You can request a refund here
Here is all the information about refunds:
Envato Market Refund Rules

Thanks

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4

How do I see the download status?

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5

3
31366×768 88.6 KB

As well I did not download any theme after purchase

:weary:

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6

Hi

In your last post screenshot I can see:
Has the Item been downloaded?
No

So, you can raised a dispute (in your screenshot at top left has option). you can raised a dispute and envato team will review and will give a solution. raised a disput can take time, in that case please keep patience.

Thanks

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7

How long for an answer?

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8

what you mean!

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9

To answer the request.

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10

they will investigate as quickly they can and if you are eligable to refund then give you refund.

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11

Why does my card cost 37 dollars and the sum of the purchase of: 23 + 12 = 35?

https://themeforest.net/item/aeromag-news-magazine-responsive-blogger-template/15970231# and https://themeforest.net/item/brook-creative-agency-business-html-template/24226512

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12

35 + 2 (handling fee) = 37

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13

And those 2 dollars how do I recover?

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14

you have purchased 2 items and requested refund for 1. $2 handling fee for any small amount purchase.

If you have any more query regarding payment please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

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15

I want a refund of both.

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16

if your both refund approved then you will get full payment back. payment related query you can ask directly to the envato support, link given above.

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17

I didn’t understand why they said that they had downloaded the themes.

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18

your purchased theme author has decline the refund and they mentioned that you have downloaded the theme.
Now if you raised the refund envato support team will investigate it and wil take step as necessary as I mentioned in my earlier reply.

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19

If you haven’t downloaded the Themes, Envato will provide a refund if you’ve raised a dispute. Be sure you don’t download them in the meantime, and you can also get in touch with Envato Market Help and Support to report this situation. If you haven’t downloaded the items, you must be refunded. Cheers! :slight_smile:

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20

I Wait…:. :neutral_face: :pensive:

Up to 2 dollars in handling?

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21

They refunded 12 dollars on 02/07/2020. When does it fall on the card?

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