I made the purchase and the theme was not released

I paid for the theme
[Avada | Website Builder For WordPress & WooCommerce]
Purchase is on my credit card statement, 62,00
But the theme was not available in my account.
My username is eiol147

Get in touch with envato market help center they would like to assist you.

Thanks!

1 Like

Hi @eiol147,

If it is your first purchase then envato has sent you an email to confirm your purchase. you have to confirm by clicking the link/button in that email. then you will see your item under your Downloads page.

If you didn’t receive the email then in your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.

Otherwise please get in touch with Envato Customer support team as advised by @Manriquedelara. They will be happy to assist you.

Thanks

1 Like

HELP CENTER- It was the first thing I did, I had no answer