I just purchased a theme, and did not get an email verification code.

The email verification code did not come. I clicked the link to resend, nothing. I changed my email address, nope… no verification. And nothing in spam boxes. So I can’t download my theme. So then, I wrote support just to receive an immediate email answer informing me that it can take up to ten days before they answer? What else can I do?


Open a Envato Help Ticket they would like to assist you with an official answer.


envato support team will reply your open ticket as quickly they can. please wait hope they will reply you soon.

Thank you, but the help ticked auto dispatch said up to ten days to answer.

They have big ticket queue they will replied people one by one don’t worry they will helped! i can say keep patience :slight_smile:

Issue resolved.

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