I have made 2 purchases on this themeforest platform but I am very disappointed

Envato Customers Purchases and Subscriptions
1

I have made 2 purchases on this themeforest platform but I am very disappointed, because I have made the payments and the template have been deleted and there is no notice or compensation for these, so I ask you to help how it works in these forms, because no one is containing responsibility …
someone should be held accountable and come out to give explanations or compensate me because those who throw any material have come out as a guarantee, I want someone to be held responsible for these scams
is the year 2021 we can no longer have any of these forms of fraud, please do something I ask for paid materials or to reward me for the payments made and for the morale that have bothered me

2

When did you buy the items? If these were very recent purchases then you would potentially be entitled to a refund

As envato do not own the files for sale they ar eunable to guarantee the lifespan and avalaibility/updates to these - this is why it is part of the T&Cs of buying from here.

For what it is worth it is the same with all other marketpalces that operate this author-owned model.

3

not even 1 week that I bought a product and when I saw it now to work I was very upset because I noticed that it was no longer … so it happens that no one has responsibility and it means that it is not unsafe for us to continue making purchases on this platform, I will leave once and for all after what has happened

4

if it was that recent then:

  1. It might just be temporarily disabled

  2. You can reach out to support who I would have thought would refund a purchase that is that recent Submit a request – Envato Market Help Center