I got rejection for Demo URL

Thank you for your submission. We have completed our review of “Picsy - Photography Portfolio HTML Template” and unfortunately we found it isn’t at the quality standard required to move forward, and you won’t be able to re-submit this item again.

Here is the comment from your Envato Quality team reviewer:

Your item doesn’t have a full demo setup and/or the demo URL it’s broken. Unfortunately this is seen as Queue Position Reservation and it won’t be tolerated because this creates review delays. Please resubmit your item once you feel is ready.

  • Please contact Envato Help for further assistance.

Here’s my Demo URL :-


What should I do ??

Is it Hard Rejected or Soft Rejected ??

your item got hard reject.

Thank you for the answer.
But why I have used a working demo URL??

by the reviewer comments mean that your item gt hard reject due to demo url broken or down issues. and you will resubmit the item as a new item after fix the url issues but pleae never forget to mention that this item was rejected for demo url issues.

Also reviewer mention to contcat author support for more information.

1 Like

Thank you for the information and I am contacting them for the help what changes should i make.
One more help I would like from you.
I have attached demo url in the question Can you please check that and suggest me what should i do ??

as reviewer focused only the demo url issues then you can fix the url and can submit then reviewer will review and let you know the review result.

Thank you very much for the information.

It sounds like your submitted URL had a typo or your server was down when the reviewer took a look.

That said, I do not think this will be approved to be honest. For a design which relies so heavily on the typography, the typography aspect is pretty week and whole template feels somehow chaotic. You need to have all the basics pixel perfect if you want to succeed with such minimal design.

Thank you for pointing out my mistake. Please tell me more so I can improve my skills and make a perfect theme.