i got charged full amount instead of student

I entered my student email and was supposed to be charged 11usd, but i noticed now that i’ve been charged 23usd, kindly explain why and refund the balance to my card.
i await your response.

Hi ediaro,

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

Discount is equivalent cost per month if you subscribe for the year.

so are you saying the discount is only applicable to yearly subscription?

The discounted price is (I believe) to either annual or monthly subscriptions BUT the amount being discounted is different so to get to $11 you need to be subscribing annually and then that is the equivalent monthly cost

The message was not clear enough like that. Anyway, thanks.