I forgot to cancel my 7 day free trial and it automatically charge me a 198$ plan

198$ is a big number with me as a student to afford and its my saving money for college is there a way to request a refund and i havent download anything since it charged me 198$.
I need it ASAP cause i have to pay the register fee for my wished college next month.

My tax invoice number: 8667294
My support ticket number: 2798200
Sorry for my bad english

Hi ArciusWolf,

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

1 Like

I have sent 2 ticket yesterday and still no response what should i do now??
Im having financial issues right now so i hope you can help me sir😭

Hi did they ever respond to your ticket?