I was charged during the 7-day free trial

Hello Envato team!

I’ve just created my account to trial your services, I’ve started the 7-day free trial as your site says but after the purchase was completed I was charged 47.58€, I immediately cancel my subscription and received an email confirming it was a 7-day free trial but the money still has been charged.

I have sent a Support request but I have not received an answer.

I need help with this matter as I can’t afford this monthly payment in this moment and haven’t used your services.

Thanks for your help.

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Hi @MateoRivero,

Please contact Elements Support. Elements Support Team will be happy to help.


Hi @mgscoder

I already did and get no answer

Please keep patience, they will get back as quickly they can.

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