I didn't receive the confirmation email

Envato Customers Web and Code
1

I didn’t receive the confirmation email, I made the purchase on the website and I haven’t received it yet, I’ve done it since the afternoon and still nothing.

2

Please check spam folder and if there is no email then contact support team here.

1 Like
3

I checked the spam, it didn’t arrive, and I already sent a message to support, but there was no response, I urgently need to download my purchase.

4

I can understand you are in a hurry. They will respond as soon as they get to your ticket.

5

Are you sure the item is not available in your downloads page?

6

Hi @wendellalexfidelis011,

If you didn’t receive the email then in your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.

Thanks