hi , can you plz help me plz for this problem
May be you didn’t confirm your email. Please go to your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.
Otherwise please open Help ticket and let them know. They will be happy to assist you.
thank you for response, but message confirmation does not arrive
please open a help ticket. envato support team will assist you. Thanks