Have not recieved my purchase and there is no contact support option?

Where is support? Not help topics, no way to contact anyone on the sire. I have received my confirmation from pay pal i’ve been charged, but no link to my purchase to download. And yes I checked all spam folders.

Hello

Please open a Help ticket. They will be happy to help.

Thanks!

1 Like

Thank you, I did. Still no email with my purchased products, never had an experience like this where I was charged and did not get the download link :frowning:

I don’t understand what you need to get on your mail? You have download option on your profile and download yourself from that section.

It says it is waiting for me to confirm my email to complete my order. I have not received this email it’s been almost 24 hours. I’ve checked all my spam and asked for re-send multiple times.

I have received the confirmation email from pay pal I have been billed.

Please advise.

Any update? I needed these templates for a project today, coming up on 24 hours with no solution or response from my help ticket?

I am going to need to cancel the order and look for another site to get templates from.