I bought and template and it is removed now. How do I get support for that

Envato Customers Purchases and Subscriptions
1

I bought and template and it is removed now. How do I get support for that

2

Depends when you bought it.

If it’s within 6 months then worth reaching out to the author and seeing if it’s just temporarily off or permanently removed.

If it’s outside 6 months then there is not much that can be done

You can try contacting Envato Market Help and Support

3

If it’s permanent, depending on the support you’re expecting:

  • If theme updates, most likely you won’t get it
  • If it’s related to theme, you could ask questions via email as @charlie4282 suggested, within the 6 months period.