My template has disappeared

Good morning,

bought the Flatsome theme a few years ago and get an email when there is an update again, so that I can download it. but when I wanted to download the update I didn’t see the theme anymore?

Gr Brenda

Download the update directly from this link

Hi @Brenstef,

Please download your purchased theme from your Dashboard Download tab. Go to Downloads and download from there (Assuming you are logged in in envato market).


good morning, I wanted to do that too, but the template is no longer listed there, while I do receive an email that there is an update for it?

Gr Brenda

Check your accounts ( if you have multi ) and make sure that you’re logging in to Envato with the one you have purchased.

Was indeed a different account, see the template now. I just can’t install it because it’s still on my old website, which doesn’t work anymore, but it’s strange that I don’t have my key. is there a solution for that?

contact the author of your purchased theme/template, the author can assist you.

How to contact an author to get support or for any technical query: