We purchased a Magento template from themeforest with 6 months developer support included. The template is causing problems right off the bat, we can’t even replicate the demo.
We submitted a ticket in the format prescribed by the developer but have not received a response on the ticket even after 5 business days. We left a comment on the template’s themeforest page, asking when the developer might respond to our query and haven’t seen a response there either. We even emailed the developer separately and requested they let us know whether they even will or won’t support us and we haven’t heard back from them.
What is the procedure for availing paid-for support from a developer on themeforest? We’ve been using themeforest themes for over 5 years now and have never faced this problem with any developer before.
Any help will be appreciated.