How to see old support ticket using reference ID

tips-and-tricks

#1

Hello everyone,
I was wondering if there is any way that I could have a look at the old support tickets, I mean I have reference ticket Id and I want to see that ticket, I once had a link that could be used for such purpose but I lost it, and now I have to see an old reference ticket which is related to copyrights.
So I would be grateful if any of you knows such a way
thanks :slight_smile:


#2

Not that I know of but you could send a message to support and ask them


#3

yes, I wrote to the envato support but now a days respond time is alot, so I thought I should try and ask fellow authors :smiley:


#4

Support has got s lot quicker recently - maybe the weekend might hold it up a little. Hopefully you should get an answer v soon


#5

I can see all the support tickets I’ve opened via this link https://help.market.envato.com/hc/en-us/requests.

That link will probably ask you to sign in or create account, don’t create a new account, you already have one by creating a ticket. Just click on “Get a password” at the bottom of the popup window, then enter the email address you used to contact the Help Team and they will send an email to reset your password.

Hope this helps!


#6

Thanks :slight_smile: this is exactly what I needed


#7

Glad I could help :smile: