How to ask Themeforest for Refund

Envato Customers Looking For
1

Hi,
I have purchased a theme and it doesn’t work and I have contacted the author manay times to fix it but it doesn’t work, how can I ask for a refund from Themeforest?

2

Hi,

You can request a refund here
Here is all the information about refunds:
Envato Market Refund Rules

Thanks