Hi, why my account is locked?

Hi, why my account is locked? what happen? i just purchase a addon of photoshop…

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy tpo check into it for you. Thanks!

me too…
my acc. was locked out…
i send help ticket but still locked out…
somebody can help me…
thanks

they reply me already, they cannot re-enable my account with no any reason…really…bad…
i just pay a photoshop addon(even they say all purchase is void…), and block immediately…

Bad business to lock us out so we can’t access the files we’ve paid for. Thinking about jumping ship if this isn’t sorted out soon.