so the first rejection had this message:
“The zip file seems to be corrupt as it crashes when we try to open it. Make sure you create a new zip file and submit it back for review.”
I contacted the help center right away and asked them to explain further, so with that file (let’s call it File A) I was sent the screenshot I linked above.
Then I got another rejection, now File B, with this text:
“The zip file is corrupt. You need to send it back for review and make sure the zip file works correctly and it can open up properly.”
And finally, a third rejection of File C. with this text: “Zip file is corrupt.”
After having my third item rejected, I tried re-zipping File B with 7zip instead of the native windows utility, and that was also rejected, with this text:
"Not sure this is an issue between Mac and Windows as you can imagine that we have a lot of authors here on GraphicRiver and not all of them use Mac same as we do. Also you need to take in consideration that the client that may purchase your item may plan to use it on a Mac computer as well.
So you need to make this functional on any platform. The issue may be due to the software used to archive the files. I am going to Hard Reject this to allow you to freshly submit the item back for review and ban any other issues that may occur during upload."
------The thing is--------
I have had two friends test the zip files (both native windows and 7zip versions) and they had no error whatsoever. They both use windows.
I have no idea what would cause a “error 32 - broken pipe” error message on Mac, so I have no idea what to do. This is pretty upsetting, because I’m hitting a wall before even being able to upload 1 file.