I have successfully setup Envato’s new payout last month, why I am getting this email:
Something went wrong and you won’t be getting paid this month.
You can set-up the payment again and contact Envato support for details
I have successfully put this last month & checked all the informations. Everything is correct there.
You’ll need to contact Author Support. The support link above is only for buyers.
I have already sent message there
I see. In that case, you should wait patiently for an answer. They will need to move the ticket to the author support system, which will cause a delay, but you’ll still receive an answer.
From your screenshot on the Author Hub, it certainly seems like you did everything you were supposed to, so this might be a mistake on their end. The author support team will have the tools to investigate this for you.
Thank you.
Hi @ITcroc,
Please check and make sure you have set your payout method here: https://author.envato.com/profile/payment
Thanks
What date did you set it up?
It’s solved by envato team thanks