Marketplace Review Manager here with a quick update regarding the state of GraphicRiver’s review queues. As you’ve likely noticed, the queues have been rather slow going as of late and, during some periods, exceeding the stated 7 day review time.
Why is this happening?
Two reasons. More work, fewer people!
- There have been more authors submitting more and more awesome items and we have new authors joining every day! :-)
- The GraphicRiver Review team has recently lost some of our available capacity due to unforeseen circumstances. In other words, we're down a few reviewers!
What are we doing about it?
- Hiring! We have multiple positions open across the marketplaces and job ads for these will be going out soon. If you're interested, you can apply "here.":http://review.theresumator.com/apply/uGfLO3/GraphicRiver-Reviewer.html
- Improving efficiency with better processes, documentation and training. This is a slow going process that has been underway for a while now but will show its effects early next year.
How can you help?
Being patient will go a long way towards helping keep our workload clean and clear, so we can focus on getting more reviewing done while we hire and train more staff. We know it’s frustrating that you may have to wait awhile longer and we’re working hard at getting the queues back to a very snappy turnaround time.
Thanks for your patience everyone and happy holidays!