Envato Purchase code for UNCODE theme not working

Envato Customers Web and Code
1

HI,
I took over a website from another designer. They sent us the Purchase certificate for the UNCODE theme. However the Item Purchase code is being rejected. The original designer assures me it’s valid and hasn’t doubled up. However the code won’t work. Thus I cannot update the theme or the theme plugins.

I contacted help@market.envato.com and they said to contact the theme author.

When I try to login to UNCODE via my Envato account, support it recognises that I don’t personally have UNCODE in my account so won’t support me on trying to fix this problem.

I’m going around in circles here, and really just want to get this theme updated and move forward on this job.
Can you help? The original designer sent me the purchase certificate which I sent to Envato in my original support request.

Not sure what to do next but my client is getting impatient.

Please help!

Susie

2

BTW: I tried unregistering and re registering with the correct purchase code but no luck! Still says Envato purchase code invalid!

3

  1. you could use the author’s profile page contact form but it’s never straight forward when the purchase was not from this account

  2. the best option would be for the client to buy a version themselves so they have support, updates etc. for the item they are using.

  3. could the original designer not send you the latest version? (granted that’s only a temporary fix)

  4. why can’t the orignal designer create an app using envato’ API and grant updates that way? https://build.envato.com/api/

4

Hello, I have a similar problem. I purchased an Uncode theme for a new site earlier this year. I tried to update my sight and got an error that Envato that the purchase code is invalid. But it is the code I purchased explicitly for only this site.

My theme support has since expired and so theme support is not available.

But it seems like this is an Envato problem since they are the ones who are denying the purchase I made on their system.

Even worse, I removed the registration from the theme… thinking it might have a typo. When I reentered it Envato refused to register the theme, saying it was already used. But I haven’t used it elsewhere. So now I have site with a theme I purchased that I can’t update, that reads as if it has no license.

I could really use help resolving this. I don’t want to pay for the license again. Especially if this is going to keep happening. I thought license purchases were a one time thing.

5

I suggest getting in touch with @undsgn for this. They should be able to help you with your license code issue. It seems that they already replied to your comment via their Item Comment Section (link).