Envato is temporarily unavailable PLEASE HELP

I’ve heard so much about Envato and today I finally subscribed for a year for $198 which was successful.
its my first time and after the first few minute getting to download a Figma file, i was asked to refresh the page, Now i am being greeted by a message saying this.

I can’t even access my account now and I’m on a deadline for a job I am to complete. this is a very bad first impression. Please HELP me

Hi mrvutter,

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

Thanks, I did that even before this post, I’m awaiting a response

Hi kingDog, Please can you help, I still haven’t gotten a response. It’s almost 24hrs and I haven’t used Envato elements, Not even one download, this is really sad.