Envato unavailable for a single account

Hello there, I paid a subscription for a specific account just about like 5 hours and now when I login that account, the page turns to a “We’re sorry. Envato Elements is temporarily unavailable. We’re working on getting it fixed. Check our status page for more information.”. Everything seems to be ok at the status page but I cannot access anything else then this page. I created another account and checked that everyting is up and responsive, being even possible to post on the forum. Anyone could possibly help?

Even cleaning out cache didn’t works. It just log off my account, but as soon as I log in, the same page appears.


It sounds like there’s possibly an issue with your account. Please open a Help ticket over at Envato Elements Help and Support. They will be happy to assist. Thanks!

1 Like

thank you very much