Hi, Elements support, earlier, was this https://help.elements.envato.com/hc/en-us/articles/360021531691-Envato-Elements-WordPress-Support-Policy (use the time machine) and today is this - “All items on Envato Elements are created by independent authors. Due to this and the nature of our unlimited subscription, we cannot provide direct technical support or advice on the use of items.” taken from here https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
I absolutely adore the fact that it came right back at you 
and the fact that you thought like we’re gonna do this support for our >lazy< authors, it’s a piece of cake LOL
Weak leadership and wild plans in your offices made both marketplace a joke.
But at least I’ve got all the photos and videos and what not for dimes. Thanks for that!