Download says free support but how to contact creator?

HiI have downloaded an Final Cut Template and have a questions. But i cant find a way to contact the creator even when it says free customer support on the file?!

Any advise?

How to contact an author to get support for any Item issue or for any technical query:

This is assuming that the item was purchased on videohive

If you downloaded it from envato elements then there is no guarantee of support unfortunately