How can I contact this creator for support?

Hi,

I’m looking for a way to get support for this item. It says I’m missing ‘Element’ when opening it: Real Magazine Builder for Element 3D, Product Promo ft. 3d & article - Envato Elements

thank you,
Lowell

Unfortunately items from envato elements do not come with support

Purchase the item from the Marketplace and ask for support from the author

If there is a problem with the download working though. How am I suppose to get support?

It would depend what the issue/cause is.

If you think the item if fully broken then you can report it to envato to check or else you could find the item on the main marketplace and try leaving the author a comment but you won’t be able to access their standard support.

1 Like

Do you have the Element 3D V2 plugin from Videocopilot? The item attributes on the Envato Elements page list it as a required plugin, so if you don’t have it then the template won’t work.