Template purchase

Envato Customers Purchases and Subscriptions
1

Hi there, I bought an Envato template. I’m trying to write the author for asking about template sets but nobody reply me.
Do you know how can i do to be in contact with this author template if he doesn’t give me an answer?

Thanks. Kind regards

2

Hi @jraffaele,

You can ask your query directly to the template author by posting comments going through the template Comments page.

How to contact an author to get support or for any technical query:

Also you can check the theme documentation hopefully you will get necessary help.

Thanks

3

Hi, thanks for your support.

I wrote 3 times in author chat but nobodys replied me.

Could you help me to understand how is the best way to receive a real support?
Thanks so much

4

You have to go through the right track.
How to contact an author to get support or for any technical query:

Thanks