double payment - Does anyone know how I can contact customer support?

I made a purchase of a template, the first time an error appeared with the payment, and I tried it a second time, the same error appeared, but when reviewing the account statement of the card, I saw that if the two previous payments were made to Despite the fact that the page indicated a transaction error, I still cannot download the template and they charged me twice the amount.

You can contact support at Envato Market Help and Support.

What you’re seeing on your statement are almost certainly authorizations rather than actual charges. After some time, once your bank sees that no final charge was made, they will drop the authorization.

The fact that you see an authorization but you encountered an error during checkout indicates some sort of verification failure. That’s something you can certainly talk to support about.