about duplicate payment on envato.market

Envato Customers Purchases and Subscriptions
#1

I made a purchase of a template and a double charge was made to the credit card.
I don’t know how it can be reversed, who to turn to.
Thank you so much
my apologies if this should not be seen here, where should it be done?

#2

Hi @famo_chile,

there is a solution just use the following link form to get refund for the duplicate purchase:

Just select ‘I’ve made a duplicate purchase’ in the ‘Tell us more’ field.

Thanks

1 Like
#3

Thank you so much!