Credit card error occurred while purchasing template

I was trying to buy a theme. I entered my credit card information. An error message came.

Payment unsuccessful - there was a problem processing your credit card. For security reasons we may need you to re-enter your Visa, MasterCard or AMEX details before trying again, or you may need to try an alternative payment method.

I tried again, I tried 7 times in total.

It gave an error message every time. so the purchase did not take place.

However, it seems that 7 payments have been taken on the credit card statement.

And still, nothing seems to be purchased in the downloads section.

Where should I report this situation? I couldn’t find a support contact

Please help


Hi mobilm1,

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

1 Like

I have the same problem. Support don´t help (Ticket).