payment was made twice

Envato Customers Purchases and Subscriptions
1

Hello, we tried to make a purchase, the payment was made twice and the template still cannot be downloaded.
Please help us.

2

Hi,

there is a solution just use the following link form to get refund for the duplicate purchase:

Just select ‘I’ve made a duplicate purchase’ in the ‘Tell us more’ field.

Thanks

3

This is not a solution because they will not refund you your money. Instead, have you fill out multiple forms and waste your time when the charge is clearly a duplicate.