Dear Envato and fellow authors,
this is a serious issue. Not long ago (a couple of weeks) we had bugs on each site on Envato marketplace. It was a bug on “default sort order”. Almost everyone complained about decreasing of sales. We have opened a couple of topics on the forum and we were informed that there was a bug and it will be fixed soon.
That bug lasted 7 or 8 hours and in meantime sales just stopped. Why? Nobody could see our files. Customers could see only items with a lot of sales, even tough some of the items were 3 or 4 years old.
Everything was normal for a couple of days and it happened again and again. First default sort order was set on the best seller and then on trending, best rated…
Today we were informed that Envato is testing new “default sort order”. Truth to be told we were said in December that they will have tests with this kind of stuff. So there is a possibility that order from “new items” will be changed to “best sellers”.
Dear authors, this is a serious issue. New items are an only visible day or two on the main site and that is it, “new items” category is set on fourth place as seen on the image below.
There is posibility that Envato keeps new default sort order. I will let analytics of my newer files take my stand.
It’s really hard to continue uploading if no one sees you. I hope Envato will find a solution for this which will be good for all the authors.