[Codecanyon & themeforest authors] Which Support plugin or Script do you prefer?

#1

Hello Authors,

Being a codecanyon.net or themeforest author which wordpress plugin or any other script do you use for support & ticket for users?

I can see a lot of Knowledge Base & Ticket System but a few integrate with envato api with purchase code validation. Which one do you use?

Looking forward to hearing from you.

Thank you in advance.

#2

I’m using ticksy, it’s a subscription based services supporting Envato API. Work for me very well so far and it’s not really expensive.

1 Like
#3

Thanks for responding @Stachethemes, yes we have considered using it as an option.

The problem with it is that most of the documentation we have now is present in our website and it needs to be transferred. Without doc, the search will be useless.

Do you find an alternative self-hosted Wordpress plugin/theme for tickets & docs? Or some other scripts?

#4

You can use public tickets as default option and the search will check them all for a result. Most of our users check other tickets with similar problems to find a solution.

About alternative no really I was used gmail for years and had to change it fast before go insane and ticksy was the solution at the moment and work for me so far :slight_smile:

#5

hello @thewebfosters

There are too many good help desk WordPress themes

Thanks :slight_smile:

#6

Yeah, we’re using gmail for now.

Found a good product for it https://codecanyon.net/item/bedesk-customer-support-software-helpdesk-ticketing-system/20484131?s_rank=9

Looks like this is a better alternative. But having a WP pluign would be BEST

I hope posting links are allowed or else i can remove it.

#7

Hello @anon76595093, yes there a Lot, but have you found something which integrated with envato api? 2 most important basic required things required are:

  1. Purchase code verification for a customer in open support tickets.
  2. Showing support status (Supported or Expired)

If there is something please feel free to send the link. Thank you in advance :slight_smile:

#8

Hello @thewebfosters

We using this theme:
https://themeforest.net/item/support-desk-a-responsive-helpdesk-theme/4321280

http://support.joomlastars.co.in/

Purchase code verification for a customer in open support tickets it is available. It ask purchased code and marketplace author name for registration

Thanks :slight_smile:

1 Like
#9

Have to check this :slight_smile: cheers

#10

This looks awesome, Thanks @anon76595093 .

1 Like
#11

Sure :slight_smile:

Feel free to share your thoughts when you have checked :slight_smile:

#12

We use WordPress with BBPress and Smart bbPress nVerify plugin. Seems like the easiest solution.

#13

We used bbpress forums for about 4 years successfully and just shifted to Fast plugin available on Codecanyon.

1 Like
#14

Checked FAST plugins, looks like this will be our choice. Thank you @imithemes for sharing this.

#15

Thanks to @oxygenna for creating this amazing plugin.

#16

Thanks @imithemes

For anyone else who is interested, our plugin works with Envato API, we use it ourselves for all our themes / plugins.

#17

Really like the script, but few things missing:

  • Knowledgebase
  • Making a ticket public, so that anyone with a similar question can refer to it.

Is it in plan for adding? What is the ETA?

#18

Hello Friends,

Our team has released a new item for Support Desk/Ticket system which helps both Envato Authors and for normal users too, based totally on PHP and easy to integrate.

See here : https://codecanyon.net/item/auxilium-support-desk-for-envato-market-authors/23790734

So at a one time cost of $60, you get a complete source without any limits and self hosted on your server.

We use it for our own purpose too : http://support.perfectuswebinsights.com/